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Author Topic: Unable to download the LR curriculum  (Read 15575 times)
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km276
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« on: January 29, 2015, 07:18:17 PM »
Hi,

We recently got a new PC so I deactivated my laptop account and installed LR on the new PC. Unfortunately, I cannot download my English or Arabic curriculums.  I just get an error message saying the file could not be imported correctly, do you wish to remove from the import queue? What do I need to do to fix this?
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Kezia
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« Reply #1 on: January 30, 2015, 02:57:00 AM »
Hi km276, please check your Internet connection. Perhaps it got cut off some time during the download, and this caused the error.

It may also help to disable your Antivirus and/or firewall temporarily before you try downloading again, as some antivirus and firewalls do cut off connections automatically especially when a download has been going on for too long.

If those tips don't help, please refer to the email that we just sent you from our support helpdesk (support ticket #17327).  happy

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