How to get Tech Support for your Little Reader
1. Reproduce the problem
Try doing the same sequence of actions again in Little Reader and see if the same error happens every time. Take note of any error messages and try to describe what is happening in as much detail as you can. You may also take a screenshot, if applicable. Learn more here.
2. Create a Diagnostic Report
Create a Diagnostic Report by using your Little Reader's Support Tools or Diagnostic tool. This will help us find what's causing the problem. Learn more here.
3. Send us your Diagnostic Report
Attach your Diagnostic Report and screenshot (if any) when you write to us via our Contact Form or when you post here in the Little Reader board and we’ll get back to you as soon as possible!
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64 bit Windows Vista
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mas2in
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1
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2835
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January 10, 2009, 02:51:45 PM
by KL
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Add a catchy tune to Brillkids
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patreiche
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7
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5610
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January 09, 2009, 01:11:14 PM
by Sapna1322
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What do I do if I applied license to the trial version?
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patreiche
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4
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3075
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January 09, 2009, 03:06:25 AM
by Lappy
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MOVED: Never got license
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Shuki
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0
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1660
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January 08, 2009, 04:14:08 AM
by Shuki
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Chinese Characters
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heyblue41
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9
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4906
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January 07, 2009, 09:51:02 PM
by Agnesdecham
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MOVED: The Difference Between Categories and Playlists
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KL
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0
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1750
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January 06, 2009, 12:10:49 AM
by KL
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MOVED: Languages that have masculine and feminine versions of words?
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nhockaday
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0
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2282
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January 05, 2009, 09:26:13 PM
by nhockaday
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MOVED: how do you teach a language you cant speak yourself
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nhockaday
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0
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1691
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January 05, 2009, 09:24:40 PM
by nhockaday
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MOVED: Visual Learning
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nhockaday
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0
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1804
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January 05, 2009, 09:21:10 PM
by nhockaday
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A note page for each word or category?
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joan
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9
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6062
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January 05, 2009, 02:54:21 PM
by TABS
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MOVED: sitting too near the tv
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nhockaday
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0
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1748
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January 05, 2009, 05:17:19 AM
by nhockaday
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Special need kids
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Seema
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11
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5371
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January 05, 2009, 03:26:23 AM
by nhockaday
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Free Trial expired...
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EG
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6
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3476
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January 04, 2009, 07:23:15 AM
by KL
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Redeemed coupon but IE restarted!!
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nohayo
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3
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2695
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December 31, 2008, 03:40:28 AM
by KL
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Keeping track of learning progress (more than 1 child)
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milovelu
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1
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1915
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December 30, 2008, 11:25:12 AM
by KL
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Problem with pronunciation & picture timing
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Mum
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4
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2969
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December 30, 2008, 06:05:49 AM
by KL
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25% discount on little reader home basic with Lite download
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momnidhi
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2
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3182
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December 30, 2008, 03:29:53 AM
by joan
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Question about brillkids file
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patreiche
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5
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4106
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December 30, 2008, 03:18:23 AM
by Lappy
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Add Your Own Tips: How to Make Great Little Reader Library Files
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trace_hemley
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4
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3175
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December 27, 2008, 09:00:50 AM
by KL
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adding a category file
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rixu
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1
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2153
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December 27, 2008, 02:33:14 AM
by Lappy
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 Topic you have posted in
Normal Topic
 Hot Topic (More than 15 replies)
 Very Hot Topic (More than 25 replies)
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Locked Topic
 Sticky Topic
 Poll
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