Hi Barbiee! We replied to your support request a few hours ago, but just in case our email never reached your inbox, here are our suggestions:
Kindly restart Little Reader Touch and try re-downloading - note that "restarting" the app is different from pressing the Home button and opening the app from your home screen. In case you need help with doing this, see:
http://support.brillkids.com/entries/21069342-how-to-restart-little-reader-touchIf you are still having problems while downloading your courses, do have a look at this article and try the rest of our suggestions:
What to Do When You Have Problems Downloading Courses on Little Reader Touch
http://support.brillkids.com/entries/21388983-what-to-do-when-you-have-problems-downloading-courses-on-little-reader-touchIf you continue to have problems even after trying all of the tips in the article above, let us know (please email us at support[at]brillkids[dot]com) and include the following details:
> Which device(s) are you having this problem in? (Please mention if it's iPad 1 or 2, iPhone 4 or 4s, iPhone 5, etc.)
> Which iOS version is currently installed in your device?
> Which version of the app are you using?
> Which course file(s) are you trying to download?
Digg
