Hi Chanze318, yes, as Kerileanne99 and Mandabplus3 have mentioned, you may have called outside our office hours, or perhaps during the weekend when our office is closed.
For your reference, we are available for phone-in inquiries from Mondays to Fridays at 10:00am to 5:30pm, UTC+8 hours (Hong Kong Time). At New York time this should be around 10:30pm to 5:30am. Do note that we do not take orders over the phone as it is a support helpline, except in rare cases when checking out online isn't possible.
In any case, if we are not available to take your call, you may simply leave a voice message for us -- please mention your name, contact details (phone number and/or email address) and your question(s) so we can get back to you as soon as we can. We'll check our voice mail inbox too and see if we got any messages from you from the past few days.
Alternatively, you may visit our Help Desk at
http://support.brillkids.com and if you can't find the information you need from our knowledgebase, you may send us a message through the website's "Submit a Request" page or you may email us directly at support[at]brillkids[dot]com.
We also have local distributors in select countries, and you may choose to inquire or purchase (box sets) from them if it's more convenient for you. We have a list of our distributors and partners' contact information here:
http://www.brillkids.com/distributors.phpP.S.
Thanks Kerileanne99 and Mandabplus3 for helping out!
Digg
