Can not use video in the Multisensory part

[Duckduck Trang]

Hi everyone,

I have just used Brillkids Little Reader and downloaded Brillkids English (US) Semester 1 and Semester 2.

In the Day 001 lessons, the video content in Multisensory part did not play.

I do not figure out what is the reason.

Could any body help me?

Thank you in advance.

[Kezia]

Hi Duckduck Trang,

Please try the suggestions listed in this article: http://support.brillkids.com/hc/en-us/articles/204596074

If you just installed or updated Little Reader, please start with suggestion #2.

I hope this helps!

[merieaero]

for me it was awesome the little reader app, I've bought arabic and english UK curricula, now unfortunately the PC crashes so I've bought I IAccess for ipad uses but i couldn't access my curruculum i don't know why?

- what you advice for little math is their any app of ipad so i can use little math on it?

thanks

[Kezia]

Hi merieaero, if you were getting errors when playing lessons in Little Reader and/or Little Math (PC), please send us your diagnostic report so we can troubleshoot and find a solution for you.

For instructions on how to create and send a diagnostic report, see: http://support.brillkids.com/entries/20438423

About iAccess, please download the "Little Reader Touch" app from the App Store (iOS) or Google Play Store (Android) in your iOS/Android device, then follow the instructions from one of these articles:

iOS - http://support.brillkids.com/hc/en-us/articles/204598444
Android - http://support.brillkids.com/hc/en-us/articles/204599354

Unfortunately, we don't have a companion app for Little Math. Note that iAccess only applies to Little Reader/Little Reader Touch.

In case you need further help, please let us know at [email protected]. Again for problems with the PC program, make sure you send us your Diagnostic Report too.

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