Hi Mamallama
We've been checking tyhis, and unfortunately a recent Windows update caused the Flash videos (the cartoon animations) to stop playing properly. That particular update, "KB3087040," was released last Sept. 22-23, and if you've opted to install updates automatically it's most likely that you already have this update installed, and that's when your lesson playback problem started.
As a temporary solution, please try uninstalling the update named "KB3087040" by following the steps below:
For Windows 7, 8, and 8.1:
1. Go to Start and open your Control Panel
2. Go to Programs > Programs and Features and click "View installed updates"
3. From the list of updates, find and select "Update for Microsoft Windows (KB3087040)" then click "Uninstall" (you'll see this link just above the update list)
4. When prompted, restart your computer
For Windows 10:
1. Go to Start and open Settings
2. Click "Update & Security" and go to "Windows Update"
3. Scroll down the right-hand panel and click "Advanced options"
4. Click "View your update history," then in the next screen click "Uninstall updates"
5. From the list of updates, find and select "Update for Microsoft Windows (KB3087040)" then click "Uninstall" (you'll see this link just above the update list)
6. When prompted, restart your computer
After restarting, open Little Reader and check if the animated videos from your lessons now play correctly.
To fully resolve this problem we will need to wait for a newer Windows update, but in the meantime we hope the steps above will help make your lessons play correctly.
Should you continue to experience problems, just let us know and attach a new diagnostic report when you reply:
How to Create a Diagnostic Report
http://support.brillkids.com/entries/20438423-How-to-Create-a-Diagnostic-Report-for-your-BrillKids-Learning-System Please send us your diagnostic report via our Support website (not through the forum, because this will contain your contact details!) - please fill out a support ticket here:
http://support.brillkids.com/
Digg
