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Author Topic: Do the Brill Kids programs work with Windows 10?  (Read 37002 times)
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M2B
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« on: August 12, 2015, 07:31:22 PM »

I want to upgrade our computer to Windows 10, but I am afraid that our Brill Kids programs might not work any more. Has anyone upgraded yet? Did the programs still work? 
This answer is probably somewhere on the website, but I have been looking around the website and forums for a bit and cannot find an answer.
Thanks,
M2B


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Kyles Mom
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« Reply #1 on: August 13, 2015, 03:14:31 AM »

I just upgraded and its saying License module is damaged and to repair or reinstall!


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Kyles Mom
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« Reply #2 on: August 13, 2015, 09:40:53 AM »

I downloaded the latest version of LR and LM and wen i installed LR i had clicked to save the library thus lost my license and files in LR when I was asked to repair! Sad
But LM working fine on windows 10 after repairing without replacing files

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Lappy
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« Reply #3 on: August 14, 2015, 04:21:04 AM »

I upgraded to Windows 10 and my LR, LMh and LMs are working fine smile

In case you get the license module damaged error, all you need to do is to Repair or Reinstall your programs from your account.
Please just make sure you don't "restore to default content" when you reinstall so your lessons will still be there!

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M2B
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« Reply #4 on: August 14, 2015, 09:21:03 PM »

Kyles Mom and Lappy,
Thank you very much for your help.
M2B

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Mamallama
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« Reply #5 on: October 01, 2015, 05:41:25 AM »

I recently upgraded to Windows 10 and now the animations in LR don't work.  Suggestions?

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Lappy
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« Reply #6 on: October 02, 2015, 10:06:16 AM »

Hi Mamallama

We've been checking tyhis, and unfortunately a recent Windows update caused the Flash videos (the cartoon animations) to stop playing properly. That particular update, "KB3087040," was released last Sept. 22-23, and if you've opted to install updates automatically it's most likely that you already have this update installed, and that's when your lesson playback problem started.

As a temporary solution, please try uninstalling the update named "KB3087040" by following the steps below:

For Windows 7, 8, and 8.1:
1. Go to Start and open your Control Panel
2. Go to Programs > Programs and Features and click "View installed updates"
3. From the list of updates, find and select "Update for Microsoft Windows (KB3087040)" then click "Uninstall" (you'll see this link just above the update list)
4. When prompted, restart your computer

For Windows 10:
1. Go to Start and open Settings
2. Click "Update & Security" and go to "Windows Update"
3. Scroll down the right-hand panel and click "Advanced options"
4. Click "View your update history," then in the next screen click "Uninstall updates"
5. From the list of updates, find and select "Update for Microsoft Windows (KB3087040)" then click "Uninstall" (you'll see this link just above the update list)
6. When prompted, restart your computer

After restarting, open Little Reader and check if the animated videos from your lessons now play correctly.

To fully resolve this problem we will need to wait for a newer Windows update, but in the meantime we hope the steps above will help make your lessons play correctly.

Should you continue to experience problems, just let us know and attach a new diagnostic report when you reply:

How to Create a Diagnostic Report
http://support.brillkids.com/entries/20438423-How-to-Create-a-Diagnostic-Report-for-your-BrillKids-Learning-System

Please send us your diagnostic report via our Support website (not through the forum, because this will contain your contact details!) - please fill out a support ticket here:
http://support.brillkids.com/

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« Reply #7 on: October 04, 2015, 03:50:03 AM »

Thanks Lappy, I will try that.

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« Reply #8 on: October 09, 2015, 01:04:51 AM »

Hi Lappy, I did this but there are one or two videos that still don't work. I've noticed mainly in the percussion section of videos.

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« Reply #9 on: October 09, 2015, 01:47:51 AM »

I sent a diagnostic report

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« Reply #10 on: October 15, 2015, 06:50:57 AM »

Hi everyone!

We would like to update you all that a new Windows Update (named "KB3099406") was released just this week (Oct. 13/14). This particular update resolves the flash video playback issue in Little Reader and Little Musician.

Please try running the Windows update again and install the new update, then check if the animated videos in your lessons now play properly.

In case you've opted to install updates automatically, do check your lesson playback again now.

If you are still having problems or you need help with anything else, kindly send us your diagnostic report via our Support website at http://support.brillkids.com/

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« Reply #11 on: July 28, 2017, 04:42:45 AM »

I've received the "license module damaged" message on our Little Reader and Little Math programs twice now in the past couple of months. It's time consuming to repair/uninstall/reinstall, so any recommendations on how to get this to stop occurring?

Thanks in advance!

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« Reply #12 on: August 06, 2017, 09:25:45 PM »

If your on a laptop it might be a fault with the laptop, as since I got mine repaired its been ok, but I switched to the desktop, which so far has no issues.

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« Reply #13 on: August 11, 2017, 02:48:42 AM »

@sincmama I believe we already replied to your email, but in case others are having the same issue, before you proceed with uninstalling and reinstalling, please do a Repair by following the steps here: http://support.brillkids.com/hc/en-us/articles/204597914

During the Repair you'll see a screen with an option saying "Replace current Media Library..."- just leave that option un-checked (otherwise you'll need to re-download all your curriculum/category files). Usually, just doing the Repair fixes the "license key module is damaged" error, so there's no need to uninstall and reinstall things.

@Gamy this particular Windows 10 issue is pretty old and was already resolved, but just to clarify for everyone:

This Flash issue shouldn't appear again as long as you have the latest software and curriculum/category versions (specifically the Little Reader and Little Musician file updates from Jan. to Feb. 2016). In the updated files, we replaced all the videos with MP4-format ones, so any Flash-related Windows update shouldn't cause recurring video playback issues anymore.

In case you downloaded or reinstalled LR/LMs  after the Feb. 2016 updates and you are still having video playback problems, please try the suggestions here: http://support.brillkids.com/hc/en-us/articles/204596074

« Last Edit: August 11, 2017, 02:51:16 AM by Kezia » Logged

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« Reply #14 on: August 13, 2017, 08:22:45 AM »

Привет! Пробовал на Win-10. Все работает отлично!

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