Hi CLBright,
Sorry for missing your post!
Incidentally we have just fixed the contact form problem you mentioned. Please try clicking on any area in the form (except the send button) and press CTRL + F5, or right-click on the form and choose "Refresh," and you should be able to send a message from that form successfully.
In the meantime, kindly try the following for your sound playback problem:
1. Upgrade Little Reader (if you are currently using an old version)
You do not need to uninstall your LR before proceeding with the upgrade. Simply download the installer for the latest version of Little Reader and open it, and the installer will automatically upgrade your LR. You may find detailed instructions here:
http://support.brillkids.com/index.php/article/little-reader-install-and-setup-from-account2. If upgrading Little Reader doesn't help, try using the Audio Diagnostic Tool
You may refer to the following article for instructions on how to use the Audio Diagnostic Tool:
http://support.brillkids.com/index.php/article/ls-how-to-use-audio-diagnostic-toolIf this doesn't fix the problem, we'll need your Diagnostic Report so we can troubleshoot further. Instructions for creating a report can be found here:
http://support.brillkids.com/index.php/article/ls-how-to-create-diagnostic-reportAlso, kindly tell us in which specific lesson or word you are getting this playback problem (if it happens in many lessons/words, you may just mention a few so we can check).
I hope this helps!
Digg
