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Author Topic: I feel like a fool  (Read 5201 times)
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ebonyimani
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« on: May 23, 2013, 06:16:37 PM »

I downloaded the BrillKids Little Reader app a while ago and was excited to see that I could buy the curriculum using my itunes card. Well today I purchased a $100 card and scratched it and everything to find that I was not able to buy it in app. I was confused while navigating the new version and thought that if I purchased this iAccess thing that I would then be able to use the full version for month or something. I thought it was subscription based. Sadly, I've wasted $120 dollars today. I have a mac so I can't use the discs if I bought them. I feel stupid for not pay close enough attention  confused   unsure

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kizudo
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« Reply #1 on: May 23, 2013, 07:17:41 PM »

You're right.  That stinks.  Let us know if you figured something out.  It might help someone else to not make the same mistake.

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FLKL
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« Reply #2 on: May 23, 2013, 07:54:03 PM »

You can't get your money back after you've scratched it? It's not like you used the money on the card.

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Kezia
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« Reply #3 on: May 24, 2013, 03:59:14 AM »

Hi ebonyimani,

I'm very sorry to hear about that. About a year ago, there was indeed an option for buying the curriculum directly from the Little Reader Touch app, but that option is no longer available. We'll make sure to make it more apparent that the curriculum can't be purchased directly from the app in time for the next update.

To further clarify for you, these are the things you need to get the full curriculum in the app:

1. Little Reader (PC) license key for the curriculum you want - for the English curriculum you can get this by buying at least Little Reader Basic (the download-only version will do)

2. iAccess for Little Reader Touch - this will unlock the course downloads that correspond with your Little Reader (PC) license keys in the Little Reader Touch app

** The items above are sold separately at the BrillKids Online Shop

You are not required to actually install and use Little Reader (PC). As long as you have the two requirements above in your BrillKids Account, you will be able to download and play your curriculum lessons from the Little Reader Touch app. The lesson content in the app isn't subscription-based, so you may rest assured that it wont expire or disappear after a certain period of time or after you've finished the curriculum.

Should you decide to get a Windows PC or if you decide to install Windows on your Mac in the future, you can definitely install Little Reader (PC) and use the license key you bought. Your license key is valid for life, regardless if you install the PC software or not.  yes

Unfortunately we are unable to help regarding your iTunes card. If you've redeemed it already (i.e., if the $100 was credited to your Apple ID) then you can check your account if there's an expiry date for the credited amount - if there is no expiry date, then you can use your $100 for anything you'd like to buy from iTunes later on.

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Kristiina
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« Reply #4 on: May 24, 2013, 05:15:49 AM »

Oh that sound terrible. Hopefully you are able to sort it out.

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A mother, a wife, a boss, an advocate, a humanitarian, a queen. Queen Rania
TeachingMyToddlers
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« Reply #5 on: May 26, 2013, 09:16:22 PM »

From what I have heard, Apple provides excellent customer service. I have friends who cracked their ipad screens (that were purchased from apple directly), and they took them down to the genius bar to pay to get them fixed. The techs just replaced them entirely for free at no cost. Perhaps they got lucky, I don't know. My brother in law called to dispute some semi-fraudulent high dollar app purchases (by my nephew's friend) and they returned the funds the same day. I would call them up and ask if they can cancel your card and refund the money after you explain your situation. There is no harm in trying and they may very well do it for you. If they do, let us know! I have not called them for any reason personally, but it's worth a shot.



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