KL, Lappy, I need your help pls...

[Danellie]

KL, Lappy:

As of today I am still not purchasing LR because I have a problem with the computer where I downloaded it.
The computer shuts down every once in a while so I need to restart it. Sometimes 'Launch Start-up Repair' will be
the one to pop instead of Windows logo. Sometimes a blue page with text  c000c219 ' fatal system error' will come out
after windows tried to recover. Sometimes it will start normally as if there is no problem.

I am still using the laptop even though it has this problem because I'm afraid that I might loose all I've downloaded
from LR if I'll get it fix. Commonly, they will reformat and i will loose all the data. I do back-ups but I can't back-up LR.

Is there a way that once I already have a LR license, I can download all the categories from the start, from page 1 to the last
('one click, download all') without having to go through like we do in Beta - one by one download?
If that's possible, then i will no longer have to worry and i will bring the laptop to the center to get this fixed.

If not, can you suggest what's the best thing to do?

Another situation is for example I already purchased LR Home Basic, then the computer shuts down and never starts again.
If i will bring it to the center to be fixed, expecting the worst,  if the LR is already deleted because of the repair that they do, can I download and reuse the purchased LR license again or do I have to buy again the license?

What should i do?

thanks...

[Lappy]

Hi Daniellie!

Thank you very much for approaching us with your problem, and personally I would like to say how sorry I am that this happened to your computer (I know how it feels, it happened to me more than once before.  )

It would seem that your computer has encountered a serious (albeit not uncommon) error.    And I do hope that your IT guys can fix the problem and recover your hard drive information.

There are two ways to back up your Little Reader Library:

1. Simply EXPORT EVERYTHING into one category.  This will effectively back up all the data you have in your current Little Reader (sans the folders, since Exporting and Importing does not include the folder system :p )  Copy this big library file onto a portable hard-drive or flash drive, and re-import everything in your new computer, once you get everything formatted.

2.  Go to My Documents / BrillKids folder using your windows explorer. Copy the whole Little Reader HOME folder and save it in a portable hard drive or flash drive. Once you get your new PC, install Little Reader and the license key, and paste your copied Little Reader HOME folder in the same destination in your My Documents / BrillKids folder.  For this to work, your computer username must be the same (and also must remain XP or Vista, same as laptop), so that the paths will be the same.
 

  I'm afraid that there is no one way of downloading everything from our online library and importing everything in Little Reader.  You will still have to download the library files one by one, and import them into Little Reader.  We have always done this because there will be many conflicting files, whether in filename, category or playlist, and we always trust the user to decide how to resolve these import conflicts.

Regarding the matter of license though - all the licenses may be used and activated on a maximum of two computers.  This means that you may install the license key on your laptop by simply going to your Account Management software tab and downloading and installing both the software and the license key.

I hope this helps.

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