License Key Deactivated? Did I waste my money already?

[nora c]

Terrible experience.

I can't even enter my license key.

Little Reader claims you have already deactivated it!

Seriously.

[Mandabplus3]

Oh Nora I am sorry you didn't get the smooth start we all want.
Rest assured your money is not wasted, please send a help request to technical support and they will sort it out for you. Tech support here is AWESOME. They have helped me many times when I did things I shouldn't have or just didn't understand what I was supposed to do. They always fixed my problems.
The program is well worth this minor hiccup. I am sure you will think so. 

[Kezia]

Hi Nora,

Sorry to hear about that! I think we haven't received any support email from you just yet, so in the meantime please try adding your Little Reader license key to your BrillKids Account by following the instructions in this article:

http://support.brillkids.com/entries/21333619-How-to-add-a-BrillKids-software-license-key-to-your-BrillKids-Account

Once you've added the key to your BrillKids Account, do try activating your software again and it should go through then.

If you bought Little Math, Little Musician or any of the Little Reader language curricula too, you may follow the same suggestion above in case you are getting the same error for those license keys.

If you're still having problems, we'd love to hear from you. Kindly email us directly at support[at]brillkids[dot]com and include as much detail as you can about your purchase so we can quickly sort the problem out for you.

[Lappy]

Hi Nora,

And YES, if you have purchased the product within 30 days of your order from one of our Online Stores, you can get your money back.

Please just write to our support team (you can click on the HELP link at the top right corner of every BrillKids website and you'll get to our support website. You'll have an option of creating a new support ticket there) and we'll be glad to help you out with your account and installation, or provide you with information about our returns policy.

We really do look forward to hearing from you.

[tlyoung]

Nora,
Please don't give up on this program it is worth the money you paid. I have had several problems with my key and my computer. The tech people are great and even took control of my computer (with my permission) to fix one problem.

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