License Key Not In Account - .:Early Learning Community:.

nteoyp

Posts: 109
Karma: 41
Baby: 1

License Key Not In Account

« on: November 03, 2008, 04:33:18 PM »

My order number is # 125265415 but there is no license key. The message that appeared is : "There are currently no license keys stored in your account." Please help. Thank you.


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nteoyp

Posts: 109
Karma: 41
Baby: 1

Re: License Key Not In Account

« Reply #1 on: November 03, 2008, 04:40:11 PM »

I pressed CTRL+F5 many times, but there is still no license key. Please help! Thanks.


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Lappy

Mod Mom

Posts: 1801
Karma: 986
Baby: 1

If the world is night, shine my life like a light.

Re: License Key Not In Account

« Reply #2 on: November 04, 2008, 02:02:11 AM »

Hi Neotyp!

Allow me to check your account for any license key connected to your email address.

I will get back to your shortly with an update on this.

Sorry for the inconvenience!

- Lappy


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Lappy

Mod Mom

Posts: 1801
Karma: 986
Baby: 1

If the world is night, shine my life like a light.

Re: License Key Not In Account

« Reply #3 on: November 04, 2008, 02:16:59 AM »

Hi Neotyp!

I just checked your account, and found that the email address you put in the check out system is NOT the email address tied to your Forum Account - this is why your license key is not appearing in your Account Management Page.

In the checkout process, you were asked if you already had a BrillKids Forum Account, and if you did, you were to put in your forum email address and the password you usually use.

In any case, I will send an email to the address registered with order number #125265415 and ask to confirm if your Forum Account and the registered account have the same owners. I will wait for a reply from that email address and merge the two accounts if you like.


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nteoyp

Posts: 109
Karma: 41
Baby: 1

Re: License Key Not In Account

« Reply #4 on: November 04, 2008, 12:48:38 PM »

My husband tried to pay for me through his Paypal under my forum account (my forum email address and password). However, your check out system did not allow him to do so. A new account was created for him and he paid through that account. When he logged into his new account, he could not find the license key either. My husband has replied to your email to him to clarify. Please check. Thanks.