Hi Jeff, it looks like there was a problem when you were importing your content files, and this is why you are missing some audio files.
To fix problem #2, please try re-importing your Curriculum content and see if it helps (this might also help fix problem #1). If you purchased a boxed set, you may refer to this article for instructions on how to import content from your CDs:
Importing your Content from CDshttp://support.brillkids.com/index.php/article/how-to-import-content-from-cd-romIf that doesn't help, you may want to try downloading the latest version of the content files from your Account page. See this article for details:
Importing Little Reader Contenthttp://support.brillkids.com/index.php/article/little-reader-importing-your-lesson-content(as for the software, I see from your screenshot that you already have the latest version so you don't need to re-install it)
Another suggestion for problem #1 is to try updating your Adobe Flash Player plugin (especially the plugin for Internet Explorer). You may download the plugin update from the Adobe website, or alternatively you may try the following:
- Open Little Reader and go to the Support screen
- Click on Support Tools and launch the Support Tools window
- In the Support Tools window, go to Install Adobe Flash and then click on the button "Install Adobe Flash Plugin"
- Once the update process is done, check your lessons again and see if the animation videos now play correctly
If either or both problems still remain after doing the suggestions above, please send us a Diagnostic Report so we may troubleshoot further. For instructions on how to create a Diagnostic Report, you may refer to this article:
http://support.brillkids.com/index.php/article/little-reader-reporting-bugsI hope this helps!
Digg
