New Computer

[Seema]

Hey LR

I have bought new computer, how can i download LR on my new computer, please assist me in this, as i was told that one can use LR on two computers. Please tell me the procedute to activate the LR on my new computer.

[KL]

Can you send in a Customer Support ticket specifying which 2 computers had LR installed (please specify the computer name/ID of each computer, and which computer installed LR first, and which one second), and tell us clearly which computer is no longer using LR and should be deactivated.

Please also quote your order number if you have it, or otherwise make sure you are using the same email that you used when purchasing LR when you send in the ticket.

You can send in a ticket here: http://www.brillkids.com/support/contactus.php

[Seema]

Thanks KL

Earlier i was using assembled Computer and now i have purchased new Lenovo Desktop. i am still using the same e-mail ID. I have purchase ticket. Now what i have to do further.


Thanks.

[KL]

Has your issue been sorted out?

If not, what you need to mention is the computer name.  You can find out the name by right-clicking on My Computer, and selecting Properties, and looking under the Details tab. (for example, you may have called your computer "Seema's Laptop" or something like that).

What you could also do is to tell us, for the computer that should be deactivated (the old one), was it the first or the second computer you installed LR on?

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