Oh that's no good. I am sure we can get it working for you again.
Please send a ticket to the support desk and if you can figure it out run a diagnostic first to attach. You will find the support desk and diagnostic instructions under the tabs in you program.
Also there is a help button at the top of this forum which has all sorts of useful information including how to get support and frequently asked questions too.
The technical support at Brillkids is truly marvellous. I wish all computer support was as clever as they are!
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