Your Baby Can Poor Customer Service

[Kballent]

My son received Your Baby Can Speak Spanish as a gift for Easter.  I have YBCR and Your Baby Can Discover, and am very happy with them, so I was excited about the new set.  Anyway, there is something wrong with both DVDs in the set.  Eventually, they will play fine, but I cannot see the menu screen to select which segments I want to play (I didn't want him watching the whole 70 minute video at once).  There are no scratches, so I called Your Baby Can's customer service.  Basically, they told me since the the product was purchased at Wal-Mart, it was their problem to fix.  When I asked what to do if I got another set that did the same thing, he said I would just have to take it up with Wal-Mart.  There was nothing he could do for me unless I wanted to place an order for another set from them directly.

This seems like a bad policy to me.  I don't know if Wal-Mart will let me exchange them since I do not have a receipt or the box anymore.  If they do, I am considering just returning it.

[TeachingMyToddlers]

I would call walmart and speak with a Manager before going over there to explain the situation. That's really your best bet. And if they give you a hard time, call the next closest walmart and try pleading your case again. I've returned things without a box before and I've returned things without a receipt before, but never without both and they were not media items. I know it's a bit more strict with open electronics/media.

I'm so sorry to hear of your frustration and I hope you can get it all worked out! Let us know how it goes.

Depending on how it turns out, look into the full YBCR translation intended for Latin American audiences. You can order it from YBCR by phone and I have been pretty happy with it overall.

[TracyR4]

Yes, sadly if you don't buy from them direct they can't do much about it. If you bought it from the store its pretty much the store's problem in doing a return.
As great of a product YBCR is they unfortunately don't have very good customer service.

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