RIGHT BRAIN KIDS (Tweedlewink/Wink) in Hong Kong Book Fair (July 22-28)!

[KL]

For those of you in Hong Kong, drop by the HKTDC Book Fair 2009 and get the chance to chat with Wennie about their company and products!  Grab this chance to meet and greet the people behind Right Brain Kids’ Wink and Tweedlewink products, and ask whatever questions you have about right-brain learning, too!

They have a special offer at the Book Fair, which is:
    •   20% off on all products
    •   On purchasing any Tweedlewink or Wink package, you can get their brand new Right Brain Education book written by Pamela Hickein FREE, plus a 50% discount on all online training courses!

They are in Hall 3, together with the Classroom Publication group, booth 3G 25.

To learn more about the HKTDC Book Fair 2009, click here.

To learn more about Right Brain Kids, click here.

[rbkids]

Hi, KL:

Thank you so much for the post. I just saw it now. Great job, thanks.

It was really nice meeting you in person after all the emails exchange. 

We made improvements for our DVD 1-4 and I would like to offer a free exchange to our customers.
How should I go about it so that it will be more visible on the Forum?

Thanks,
Wennie 

[KL]

Great meeting you too, Wennie!

Just put up an announcement on the Partners board and we'll link to it from our News section.

[saul42]

Is there a guarantee on this product. All other products YCBR, Domans etc offer some sort of guarantee but right brain kids has been terrible on responding to this query even though 3 emails have been sent to them. can anyone answer this question.

[HannahML]

Is there special discount for Malaysian on online courses ?

For those of you in Hong Kong, drop by the HKTDC Book Fair 2009 and get the chance to chat with Wennie about their company and products!  Grab this chance to meet and greet the people behind Right Brain Kids’ Wink and Tweedlewink products, and ask whatever questions you have about right-brain learning, too!

They have a special offer at the Book Fair, which is:
    •   20% off on all products
    •   On purchasing any Tweedlewink or Wink package, you can get their brand new Right Brain Education book written by Pamela Hickein FREE, plus a 50% discount on all online training courses!

They are in Hall 3, together with the Classroom Publication group, booth 3G 25.

To learn more about the HKTDC Book Fair 2009, click here.

To learn more about Right Brain Kids, click here.

[HannahML]

Can get discount for online training at Malaysia ?

[rbkids]

Hi, Saul42:

I had a great concern when I saw your post on our customer support did not respond to your question because we have a really good reputation on our customer service. What I found is that we did respond to you on both of your email request. Could it be those emails were buried somewhere in your inbox?

Here are the two responses from our support team:

====================================

Subject:    return policy on programs
Sender:    Right Brain Kids 

Recipient:    john 

Date:    01.02.2010 23:32


Hi John,

Our return policy is to exchange or give a refund on any defective
products, such as the DVDs or printed material.

If a DVD has been opened and played, we are unable to give a refund for it,
because it cannot be resold.  This is a customary policy for DVD sales and
returns.  Also, we unfortunately have had a few situations in the past with
customers copying the DVDs and then wanting to return the original for a
refund.

There is a free TweedleWink lesson online that you can listen to, and an
audio excerpt from the course outline before placing an order.  Hopefully
this will be enough to make a decision on our program.

www.rightbrainkids.com/tw-lesson

Kind regards,
Linda
Customer Service

=======================================================================
Subject:    Tweedle wink products
Sender:    Right Brain Kids 

Recipient:    john 

Date:    22.02.2010 00:56



Hi John,

Our return policy is similar to other companies which sell DVD products:
any DVD which has not been opened is returnable, and any items in new
(saleable) condition are returnable.  All opened packages are not
returnable.

We do offer a free preview of a sample TweedleWink lesson at
www.rightbrainkids.com/tw-lesson, so that you can decide if it is the right
program for your child.

At this time, we are not set up to take payments, as we are a small company
and have limitations on our payment computer back end system.

Let me know if you have any other questions.

Kind regards,
Linda
Customer Service

=================================

Please do let me know if you encounter any further issues.

Regards,
Wennie

[rbkids]

Hi, HannahML:

We will be in Motherhood Expo (A06. Hall 1) on March 19 to 21 in Mid Valley Exhibition Center, Malaysia.  We do offer special discount and trial class in our center. So please come and join us next weekend.

Please do email me if you have any questions.

Regards,
Wennie

[freeG]

Hi Wennie,

I'd just like to check if you're going to have a booth at this year's Hong Kong Book Fair?

Thanks,
sea lion

[rbkids]

Hi, Sea:

I would love to be able to, however, I can't speak Cantonese and it seems very necessary. 

We most probably will just do one more fair in Malaysia this year.

Regards,
Wennie

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