Hi, Saul42:
I had a great concern when I saw your post on our customer support did not respond to your question because we have a really good reputation on our customer service. What I found is that we did respond to you on both of your email request. Could it be those emails were buried somewhere in your inbox?
Here are the two responses from our support team:
====================================
Subject: return policy on programs
Sender: Right Brain Kids
Recipient: john
Date: 01.02.2010 23:32
Hi John,
Our return policy is to exchange or give a refund on any defective
products, such as the DVDs or printed material.
If a DVD has been opened and played, we are unable to give a refund for it,
because it cannot be resold. This is a customary policy for DVD sales and
returns. Also, we unfortunately have had a few situations in the past with
customers copying the DVDs and then wanting to return the original for a
refund.
There is a free TweedleWink lesson online that you can listen to, and an
audio excerpt from the course outline before placing an order. Hopefully
this will be enough to make a decision on our program.
www.rightbrainkids.com/tw-lessonKind regards,
Linda
Customer Service
=======================================================================
Subject: Tweedle wink products
Sender: Right Brain Kids
Recipient: john
Date: 22.02.2010 00:56
Hi John,
Our return policy is similar to other companies which sell DVD products:
any DVD which has not been opened is returnable, and any items in new
(saleable) condition are returnable. All opened packages are not
returnable.
We do offer a free preview of a sample TweedleWink lesson at
www.rightbrainkids.com/tw-lesson, so that you can decide if it is the right
program for your child.
At this time, we are not set up to take payments, as we are a small company
and have limitations on our payment computer back end system.
Let me know if you have any other questions.
Kind regards,
Linda
Customer Service
=================================
Please do let me know if you encounter any further issues.
Regards,
Wennie