thanks for answering my questions

my husband did everything u asked us to do, he did it but still no luck with semester 2
also after the new download everytime we sit do work on BK after to slide show it stops and we get this message saying:
"this program stopped working correctly, windows have to shut down"
so if you could help us we will be greatful to you, my husband asks if u could log into our PC and check or if you don't mind him calling u so u guys can solve the problem

Thanks KL
Happy Holidays