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BrillKids Software / Little Reader - General Discussion / Re: Importing the second semester content into LR
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on: February 12, 2011, 03:36:06 PM
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Trying to download the latest version of LR. I see now that is my problem. I have the beta 2.0.625 and I see that you need to have 2.0.650 in order to import the files. When I click on the "Click here to download Little Reader" in the tools....software info area, nothing happens. I tried clicking on the "Check course update" in the window above and still nothing happens. Is there another place on the website to download this file?
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BrillKids Software / Little Reader - General Discussion / Importing the second semester content into LR
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on: February 11, 2011, 07:40:26 PM
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Has anyone received the error message "unable to import content file"? I am trying to get the semester 2 material into my beta upgrade of LR and it won't let me. I've opened support requests, sent diagnostic tool reports, and over a week later I have had ZERO response from tech support (yes, I checked my spam folder). Any suggestions? My daughter and i are bored silly repeating old material.
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BrillKids Software / Tech Support / Unable to import file.- Tech support won't respond
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on: February 10, 2011, 11:24:10 PM
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I'm very frustrated. For a week now I have been trying to get tech support to respond to my request for help. I have run the diagnostic tool and submitted that a week ago as well. I can't even find a phone number to call on this website. Maybe another member has had this problem and can help.
I have upgraded to the beta which worked fine with the semester one content I already had installed on my computer. However, upon successfully downloading my second semester content last week, I cannot import the file into LR. I get the error message "Unable to import content file. Try again later." Well, it's a week later and I have tried everything I can think of including turning off all McAfee programs.
Please help. My child is bored to death repeating the same thing over for the last week.
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