Issue with LR since LM was installed

[hypatia]

Hi Kezia
Since I installed Little Musician, the following happens:

-Little Reader crashes in the middle of a story
-Whenever my computer starts, it tells me 'Little Maths did not shut down properly', even though I didn't use Little Math previously.

Should I uninstall Little Musician?
Thanks
Vanessa

[Kezia]

Hi Vanessa, I'm sorry for missing your post!

Kindly create a Diagnostic Report first, and then uninstall Little Musician and see if that fixes the problem in Little Reader.

It may be best if you create your report from Start > All Programs > BrillKids > Support Tools as this will let you create one report for all three software (vs creating one report for each software). Please see this article for instructions:

http://support.brillkids.com/entries/20438423-how-to-create-a-diagnostic-report-for-your-brillkids-learning-system

You may go ahead and send your report to support[at]brillkids[dot]com.

We look forward to hearing from you!

[hypatia]

Hi Kezia
It's getting worse :-( I uninstalled Little Musician a few days ago.

I can no longer open Little Maths (I have an error message saying 'Little Maths stopped working')
and when I click on "Support Tools" it says 'support tools stopped working" so I can't send the error report.

Little Reader still opens but crashes after a few minutes.

Should I uninstall Little Maths as well?
Thank you!

[Kezia]

Hi Vanessa,

Since your Support Tools doesn't work, please try creating individual reports for Little Reader and Little Math this way:

1. From your Start Menu, go to All Programs.

2. Open the BrillKids folder.

3. Open the Little Reader folder (or the Little Math folder)

4. Click on the item labeled "Diagnostic" to create your Diagnostic Report.

5. A black window will open, collecting your system information. Once the tool has finished a Windows Explorer window will open, containing a file named "Little Reader_[Name]_[Date].zip" (or "Little Math_[Name]_[Date].zip"

Kindly send your LR and LMt Diagnostic Reports (*.zip) as attachments when you email support[at]brillkids[dot]com.

We look forward to hearing from you!

[hypatia]

Dear Kezia
No luck either, it says 'Brillkids stopped working..'
So far Little Musian and Little Maths have been uninstalled. Should I get rid of Little reader too?

[Kezia]

Hi Vanessa, we'd like to do a TeamViewer session with you instead so we can sort out problems on all three software immediately.

Kindly have a look at the email I sent from our support[at]brillkids[dot]com email address for details about this suggestion.

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