Little Musician Keeps Crashing

[sano]

Recently, I've tried to use LM with my son, but am now seeing that the application will consistently crash on my Windows 10 machine. A Windows error pop-up says "Little Musician has stopped working". I've attached a screenshot of the pop-up along with the Windows Event Viewer error.

I can hear the initial starting music for LM along with the app window, but then right afterwards, the crash will occur and after clicking "close program" the program will close.

[SD_Mama]

I am having the same problem.  Its right after the initial load of the program.  Seemed to occur sometime in Dec.  I wasnt using Little Musician for a few weeks and now its no good.  I have a 5 your old HP Envy i5 laptop with 12 GB of RAM.  Never been an issue before Dec.  All the device drivers are the mostly updated.

Confirmed Little Reader and Little Math are running with no problem.

[Felina]

We`re having the same problem with Little musician.

[bjeune]

I'm having the same problem since updated surface pro 3 to windows 10. Maths and little reader works fine. Is there a fix for this!

[Kezia]

Hi sano, we just replied to your support request (Ticket #20012). Please check your inbox for our reply.

For SD_Mama, Felina, bjeune,

Please try the following as an initial solution:

1. Do a repair of your Microsoft .NET Framework by following the steps here: http://support.brillkids.com/entries/20432481-how-to-repair-your-microsoft-net-framework

***Windows 10 users, please refer to the "For Windows 8, 8.1 and 10" section of the article. If you already have all .NET versions enabled, you can try using the .NET Repair Tool (details about this are also included in the article).

2. Do a repair of your Little Musician: http://support.brillkids.com/entries/20433732-how-to-repair-your-brillkids-learning-system

Once you've done these, open Little Musician and check if the problem was fixed. If it still doesn't work, do let us know and send us your Diagnostic Report so we may continue troubleshooting:

How to Create a Diagnostic Report
http://support.brillkids.com/entries/20438423-how-to-create-a-diagnostic-report-for-your-brillkids-learning-system

Note that instead of sending your report from the Support Tools window, you may send it as an email attachment to support(at)brillkids(dot)com. You can find the report *.zip file in Documents\BrillKids\Tools.

[SD_Mama]

On Windows 10, .Net Framework 4.6 is now part of the operating system  I enabled the 3.5 and 2.0 versions and tried to re-run.  no success.

Went to the support tool and sending you the output to the support email.  Please help.

[Kezia]

Hi SD_Mama, thanks, we got your report! Will get back to you soon via our helpdesk email.

[Kezia]

Hi everyone!

A new Windows Update (named "KB3133431") was released last Jan.5/6, 2016, and this particular update resolves the flash video playback issue in BrillKids programs. We've also confirmed that the same update also helped resolve the "breakpoint" error (crashing) in Little Musician.

If you enabled automatic updates in your computer, please try opening Little Musician again now and see if you can open and use it without any other issues.

If you don't have automatic updates enabled, do try checking and installing all available updates for your computer. The update would be listed as "Update for Internet Explorer Flash Player for [your Windows OS] (KB3133431)"

To install updates in Windows 10:

- Go to Start > Settings > Update & Security
- Under "Windows Update," click on the "Check for updates" button
- If there are updates available, choose to install those updates

Some Windows updates may require restarting your computer. Once you've finished installing the updates for your computer, check Little Musician again.

[SD_Mama]

Hi - the windows 10 patch seems to work for most of Little Musician.  However the on place it doesnt work is the clap along.  I get a blank screen on the right where i normally have a person clapping.  only the left side works with the objects striking the bar on the clap.

[Kezia]

Hi SD_Mama,

Sorry, but we are still investigating about the missing clapping boy/girl animation issue.

In the meantime, you may choose to disable the "character" display (that's the clapping boy/girl) for now, so you will just see the falling shapes in full screen.

If you need instructions for doing that, please refer to this post: http://forum.brillkids.com/teaching-your-child-music/problem-with-clapping/msg107448/#msg107448

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