Little Reader Curricula on your iPad or iPhone - now possible with iAccess!

[LemonEarth]

I've got LR in my ipad. But I could not pass"waiting" to downloading to iphone4s how shoud I do next. I try so many times to pass hanged.

[Lappy]

@Mae_Jakob_Ka

Hi Elle! Did your friends say that they made sure the "silence rocker" wasn't turned down? (That picture I attached before.) Other apps override this iPhone setting, and ours specifically follows it, so if the silence rocker is turned down, our app won't have any sound while other apps - YouTube, for example - will play sound.  Can you kindly let us know?

@LemonEarth

Hi LemonEarth! Can you please try to restart the app itself? You can do this by following these steps:

1. Close the Little Reader Touch app on your iPhone.
2. Double click on the Home button (the circle button at the bottom of your iPhone.) A little menu bar at the bottom should pop up.
3. Find the Little Reader Touch icon. Press on the icon for about 5 seconds, until the icons start shaking and a little red circle with a (-) appears on the upper right corner of the icon.
4. Click on the little red circle with a (-) on top of the Little Reader Touch icon.

Doing the above steps will effectively restart your app. After doing this, you can retry to download the content again by opening your Little Reader Touch app, but please make sure of the following:

 - Be connected to a stable wifi connection. Indoor or home connections are most recommended, since outdoor ones and public connections (like the ones in coffee shops) are usually unstable and do get cut off erratically.
 - Before you download, go to your iPhone's Settings > General > Auto-lock and select the phone to 'Never' Auto-lock. This will enable your phone to be "alive" for the whole time to download the content. Once you download the content, you can set it right back to your preferred auto-lock time.

Hope this helps! Do let us know!

[Kezia]

Version 1.3.201
Account is oliveplants 10
I went back to check and I had lost the download. No sign of semester 1 at all. So I tried to download it again. It has been downloading for 24 hours now.

Oliveplants10, are you using cellular network or wi-fi for download? It might be easier to use wi-fi, as content files are larger in size and using wi-fi will make download go easier.

Also, when I had a similar problem at first, I had to fully restart my Ipad and re-download it, at that point it worked perfectly and took about 4-5 minutes to download. For me the secret was to not download both semesters simultaneously. When I did it consequently, it worked great!

In addition to Skylark's suggestion and Lappy's suggestion (for LemonEarth above), you may also try downloading the semesters while your iPad is fully charged or leave it plugged in to power during the download. You don't need to do all these tips, though, as sometimes just using a good WiFi connection solves the problem.

[LemonEarth]

@Lappy and Kezia
Yesterday and today, I did the process 1-4 so many times.But the set never lock is done today yet. Today I do again "downloading" sometime shows for 20-30 mins. When I came back to see iphone the semester that I 'm in "downloading" is disappeared, it showed only Trail icons. After I do all processes 1-4 again(before these I do follow tips of iphone/iacess in 1st page)---> waiting is come back to show me> no " downloading". Oh just want to cry now.

[LemonEarth]

More than 1 hr passed. "Waiting" Icon is still showing. And at the bottom of screen have shown Downloads and number in red circle is 1. I touch that it back to active downloads page= English(UKX semeter2 "wating" again. I set never Never Auto Lock so the mobile is not shut screen. If I close the screen (by push the botton on the top of mobile to close my mobile screen ) it will disturb my access wating to change to downloading? ( I understood all process because my ipad is work for LR.) How many ipads and iphones join in one Iacess code? Now I have 1notebook and 1 netbook which still work in LR and 1 ipad  is Ok then try to do in 1 iphone--> not success. 
Thank you 
 
after 2 hrs passed by...   ( I still can not access LR for my iphone)
I want to success so I deleted little reader icon from iphone that means every thing will be deleted. Then I installed new LRT from appstore.
About 4-5mins I've got trial version in my iphone and clicked to log in my password and then went to couse and clicked download 2nd semester ---> that "downloading" showed for 10-15 mins. I saw it suddenly disappeared liked swiched out from screen (saw with my eyes). After that showed on trial semester only. Then I went back to couse and clicked download ---> show " waiting" '........ So sad for me. I think this is some system error. It should not be come from my under skill. If you have some suggest, please let me know.

[Mae_Jakob_Ka]

I have the same issue with LemonEarth when I tried to download the curriculum on iPhone.
I had no problem downloading on iPad. My wifi is super stable.

I don't know..maybe it's because my iPhone is the 3G one. 

[celiacelia226]

  But the news

[love_grn]

Hi, I'm having an audio, video and animation problem. some topic perfectly fine but some were not.

[Mandabplus3]

Oh we are just loving having LR on the iPad it's so much more convenient and intimate too. One thing I have noticed is it almost always goes back to day 1 at the end of the session. I don't think it was doing this when we first got it working was it? Is there a setting to play with, it would be good to keep it at where we are up too. In the mean time I taught my son to look for any day that isn't coloured in

[LemonEarth]

Hello Kezia&Lappy. How about iphone problem? Please dont let me alone.

[Kezia]

Hi, I'm having an audio, video and animation problem. some topic perfectly fine but some were not.

Hi love_grn, can you kindly clarify what is happening during playback -- is there a delay in the sound (or no sound at all), do you see anything in the video slides, or do these appear blank?

In case you're using an iPhone 3g or a 3rd generation iPod Touch, please note that video playback is not supported in these devices and this is why video slides appear blank (or you'll see a black screen for these).

Otherwise, do tell us more about the problem so we can troubleshoot further.

Hello Kezia&Lappy. How about iphone problem? Please dont let me alone.

Hi LemonEarth, have you tried using a WiFi connection for downloading? If you didn't try that yet, please do because it will really help make the downloads work better.

Also, make sure that you don't have auto lock on, or simply leave your iPhone turned on while you're downloading. Leaving it turned on will likely drain your battery, so we also recommend that you plug your iPhone into power until the downloads are completed.

In case you haven't tried the other suggestions for iPad mentioned in this topic, you may want to try those too.

[seastar]

Hi guys,

I've tried using a wifi connection to download to my ipad but I've been on 'waiting' since Friday! Not sure what to do.

[LemonEarth]

@kezia
All conditions I do right for all time. Never shut-Very potent/strong wifi at home - plug on from home socket.
I made conclusion now Iacess and little touch work only on my IPAD. Not work on iphone for me. May be some bugs. If anyone can use on iphone please share..will glad so much. 

[Kezia]

Hi guys,

I've tried using a wifi connection to download to my ipad but I've been on 'waiting' since Friday! Not sure what to do.

Please try restarting Little Reader Touch and see if that helps the downloads work better. If restarting the app doesn't help, try restarting your iPad.

How to restart Little Reader Touch - http://support.brillkids.com/entries/21069342-how-to-restart-little-reader-touch
How to restart your iPad, iPhone, or iPod Touch - http://support.brillkids.com/entries/21069212-how-to-restart-your-ipad-iphone-or-ipod-touch

You may also try the suggestions mentioned earlier in this thread, or the ones listed in this article: http://support.brillkids.com/entries/21388983-i-am-having-problems-in-downloading-courses-on-little-reader-touch

@kezia
All conditions I do right for all time. Never shut-Very potent/strong wifi at home - plug on from home socket.
I made conclusion now Iacess and little touch work only on my IPAD. Not work on iphone for me. May be some bugs. If anyone can use on iphone please share..will glad so much. 

We're still looking into further suggestions for your iPhone problem, and will update you once we find something that may help resolve the issue. 

[seastar]

Please try restarting Little Reader Touch and see if that helps the downloads work better. If restarting the app doesn't help, try restarting your iPad.

Yay - this worked for me. Thanks a million Kezia!

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