Have prolblem with Thai language display on LR 2.0

[Mae_Jakob_Ka]

Hello Brilkids team,

I am having problem with my Thai language lesson. LR 2.0 does not display any sound control symbols and vowels that are above and below the words.
I did not have this problem when I was using LR 1.6.

Could you pls look into this and let me know how to fix it?

Thanks,

Elle

[Mae_Jakob_Ka]

Here is the snap shot of a sample of a word  (ตุ๊กตาหมี) which is missing "above and below charactor" symbols.

Thanks.

[Kezia]

Hi Elle,

Thanks for the screenshot -- it definitely made things clearer for me as I am not familiar with the Thai language

This is actually not a problem in Little Reader itself, rather it's because of the default font that Windows "selected" automatically. LR always came with 4 default fonts (in Roman letters), however when using certain languages (e.g., Chinese, Japanese, Thai, etc.) the fonts LR will use would be determined by the Windows language pack installed in your computer, and sometimes there will be display problems that come up (just like the one in your screenshot). To address this issue we've added a custom font option in LR 2.0, which will let you use your preferred font types (that you know can display your word correctly).

To change all your Thai lessons' font type to a custom one:

• Go to the Advanced Play/Edit screen and toggle Playlists or Categories
• Select all your Thai lessons by holding down your SHIFT (or CTRL) key while selecting Playlists or Categories. When you do this you'll notice that in the right-hand panel, a new button labeled "Edit Playlists" or "Edit Categories" will appear -- click on this button to open the "Edit Multiple Items" window.
• Find the "Words" section and set your Font Type to "custom" and you will be asked to select the font you want to use.
• Click on the APPLY button to finalize this setting for the selected lessons.

While the Edit Multiple Items function seems similar to the Override function (introduced in LR 1.6), the main difference is that whatever playback settings you set in Edit Multiple Items will be those particular lessons' default playback setting (i.e., it's permanent until you reset or change the settings later on). Override, when turned on, will change settings for everything temporarily because the playback settings for each lesson would still remain in their original settings.

I hope this helps! Let me know if you need more help. 


P.S.
I've attached a screenshot showing the custom Font Type option for you just in case

[Mae_Jakob_Ka]

Hello Kezia,

Thanks very much for your reply.

I followed your intructions and changed the fonts to my Thai fonts but it still does not work.

The words come out correctly when I type or view them on LR word setting window. However, when I play them, they are still missing the symbols.

Here are more snap shots.

What do I do next?

Thanks,

Elle

[Mae_Jakob_Ka]

more snap snot.

[Kezia]

Hi Elle,

Thanks for the update! Since changing the font to your Thai font didn't help, we'll be investigating a bit more about this.

Can you tell me which Input Locale you are using when typing in your Thai words in Little Reader? Can you also describe how you create your translations (just for the words) -- do you type your Thai words in another program (e.g., Word, Notepad, etc.) and then copy-paste it to LR?

The Input Locale is basically the language you choose for typing. To check this:

• From your Start Menu, open your Control Panel (switch to Classic view)
• Double-click on "Regional and Language Options" (a small window will open)
• Go to the "Languages" tab and click on the "Details..." button
• In the "Text Services and Input Languages" window that opens, go to the "Settings" tab and check what you have for these two sections:
   - Default input language
   - Installed services

[Mae_Jakob_Ka]

Hello Kezia,

I typed Thai words directly on Little Reader when I created my lessons. (those files were imported from LR 1.6)

I just checked my input locale, and saw that there are 3 of them installed in my computer; English - Canana, English US, and Thai Kedmanee.
The default is English - US keyboard. I changed it to Thai Kedmanee just to see if it would work when I play Thai lessons on LR...Unfortunately, it still does not work.
I then tried to type Thai words on notepad, and pasted it on LR, and played it...still does not work..
Then tired typing the word on MS Word, and pasted it on LR.........and it still does not work, and is missing those symbols.

I am a bit anxious now because my son has missed his Thai lessons. 

I appreciate your assistance and know that you are working very hard to solve this problem.
I hope we will be able to fix this problem soon.

Thanks,

Elle

[Mae_Jakob_Ka]

Hello Kezia,

I think you would be pleased to know that my Thai language display is working!!! 
I am so happy. I don't think it's LR 2.0 that causes the problem. I think it's something in my laptop.

I saw there were 2 LR installed in my laptop, one was last used in April 2010, and another one was opened today. I decided to uninstalled them both then reinstalled the new LR 2.0.
Then I imported my Thai lessons back to LR. It worked!! Every symbols are there! I am so happy!.

Have a nice day!

Elle

[Kezia]

Hi Elle,

That's great! I was just about to suggest re-downloading the installer as we've recently uploaded a newer LR 2.0 version that would help you with this problem. Anyway, if you get another problem you may try re-downloading this newer version. You'll notice that in your Account Management page's LR tab (in the "Software Systems" page) there's a text link below the software download button that says "Download the latest version of Little Reader ( ENG 2.0.XXX )" and you'll know it's a newer version from the version number written there.

Thanks for telling me what happened (with having 2 LR instances installed in your laptop at the same time) -- this is quite unique, so we'll also look into it!

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