How to get Tech Support for your Little Reader
1. Reproduce the problem
Try doing the same sequence of actions again in Little Reader and see if the same error happens every time. Take note of any error messages and try to describe what is happening in as much detail as you can. You may also take a screenshot, if applicable. Learn more here.
2. Create a Diagnostic Report
Create a Diagnostic Report by using your Little Reader's Support Tools or Diagnostic tool. This will help us find what's causing the problem. Learn more here.
3. Send us your Diagnostic Report
Attach your Diagnostic Report and screenshot (if any) when you write to us via our Contact Form or when you post here in the Little Reader board and we’ll get back to you as soon as possible!
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No sound on audio files or video? Or video not playing?
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KL
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34
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8374
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February 15, 2013, 02:30:46 PM
by luna2009
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Mouse doesn't work to move to next slide? See here.
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KL
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0
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1020
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May 24, 2010, 06:15:33 AM
by KL
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Pronunciation audio getting cut off? Please see here.
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KL
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0
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2409
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July 14, 2009, 03:05:20 AM
by KL
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GUIDE TO REPORTING ERRORS / BUGS
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Lappy
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8
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3543
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November 28, 2008, 10:33:30 PM
by Jake
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Transfering to new computer
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BEM
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3
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40
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June 18, 2013, 02:48:49 AM
by Kezia
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Little Reader won't start
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liva
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5
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52
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June 17, 2013, 04:10:48 PM
by liva
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LR- Game recording voices for correct answers etc.
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ExtremeBartendingDad
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4
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49
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June 11, 2013, 05:55:42 PM
by ExtremeBartendingDad
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no sounds on LR and LM
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BillieJo
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1
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21
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June 11, 2013, 03:01:42 AM
by Kezia
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title slides
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AmyW
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0
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24
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June 07, 2013, 10:26:51 AM
by AmyW
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LR locked up!
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Ayesha Nicole
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8
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1648
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May 31, 2013, 03:29:17 AM
by Kezia
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Animations sometimes don't display
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Morag
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2
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111
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May 23, 2013, 03:51:54 AM
by Kezia
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cannot download lil chinese
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lee242436
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0
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99
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May 19, 2013, 12:07:19 PM
by lee242436
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downloading additional content
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nikkiwn
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0
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58
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May 16, 2013, 09:45:22 PM
by nikkiwn
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math problem
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Lookpear
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1
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126
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May 15, 2013, 02:40:10 AM
by Kezia
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video .avi not working
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luna2009
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3
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125
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May 13, 2013, 01:32:20 AM
by Kezia
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LR multisensory audio missing in some slides normal?
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agnes4eva
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4
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99
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May 10, 2013, 11:00:56 AM
by agnes4eva
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little reader touch can not download course
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myakasim
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1
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177
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May 09, 2013, 06:04:30 AM
by Kezia
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not able to log in in little reader
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Neptune
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1
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84
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April 26, 2013, 05:51:14 AM
by Kezia
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chipmunk pictures wrong
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patreiche
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4
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684
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April 26, 2013, 04:44:54 AM
by Lappy
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LR Cannot start
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chenny
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3
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256
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April 23, 2013, 03:31:02 AM
by Kezia
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 Topic you have posted in
Normal Topic
 Hot Topic (More than 15 replies)
Very Hot Topic (More than 25 replies)
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Locked Topic
 Sticky Topic
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