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Author Topic: Aesops Fables V.1 Sound Track corrupted  (Read 3524 times)
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cowboy2009
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« on: November 11, 2011, 07:47:48 AM »

Aesops Fables V.1 Sound Track corrupted for all stories. The sound repeated and override works automatically.How to fix this problem ?

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Kezia
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« Reply #1 on: November 15, 2011, 06:56:56 AM »

Hi cowboy2009,

Can you try playing a few of the mp3's using any media player you have (Windows Media Player, VLC, etc.)? You can access your Little Reader Media Library by going to Start > All Programs > BrillKids > Little Reader > Open Media Library. All mp3 files from the Aesop's Fables digital files have "bk aesops" in their filenames so you may do a file search for those too.

In case you were not able to download the Aesop's Vol. 1 file completely, it may be best to try re-downloading and import the file again. Simply visit the My Files > Redeemed Digital Files section of your Account Management page and you can download the file from there (no need to enter the redemption code again).

About the "sound repeated," please describe what is happening in more detail, and do make sure that you didn't repeat the slide during playback (this will happen if you accidentally clicked on your mouse-wheel or pressed the Down Arrow on your keyboard).

Also, about override, do you mean the "Allow override" option is checked (in the Playback Settings tab)? If this is what you meant, do note that it really is enabled by default, but LR will not apply the actual Override settings (done in the Override Settings window) if Override is not turned on -- please check that the light for the Override button (bottom left part of the Play panel) is red (which means it's turned off). By default, Override is set to OFF, but if it was accidentally enabled you may simply click on Override once to turn it off.

I hope this helps! If you are still having problems, do send a Diagnostic Report so we can troubleshoot right away.

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cowboy2009
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« Reply #2 on: November 29, 2011, 04:36:17 PM »

Dear Kezia,

Thanks for yr reply. But the problem of the audio is still happened even I followed yr way to repair.
firstly, I hv re-downloaded Aesops V.1 again.
secondly, I tried to check the bk aesopes .mp3 files by Windows media player and it works w/o problem for the single files.
With override light "Red", I tried both auto forward on and off, the same audio problem happened ~ repeated word pronounciation. Mouse wheel & keybord are put away.
Here attached the diagnostic report for your ref and please check if any more methods to help.  Thanks !

Best,
cowboy2009


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Kezia
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« Reply #3 on: November 30, 2011, 10:48:51 AM »

HI cowboy2009,

Thanks for your Diagnostic Report!

To help us, please answer these questions:

1. By "sound repeated," do you mean you hear the pronunciation in the word slide, and then you hear the pronunciation again in the video slide?

2. If #1 is what's happening, then there's nothing wrong. The Aesop's LR files are meant to play like that (it's the same even for your English / Chinese Curriculum stories).

3. If #1 is not what's happening, describe what is happening in as much detail. (Give us a step by step description if possible)

4. For Override, make sure that it's always turned OFF when you play any Aesop's story file. Let me know how the file plays back for you.

I hope to hear from you soon!


Kezia

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