Can not open the program (trying to use the fre 14 day trial)

[starnikki57]

Hello I just downloaded the free 14 day trial and I keep getting the error message that reads: Little reader has encountered a problem and needs to shutdown. Any unsaved changes may be lost. We are sorry for any inconvenience this may cause. I press the option to send error report and it says it can not send one. It keeps popping up and disappearing like every 15 seconds. I have run the diagnostic report and attached it to this post. Thank you

[Kezia]

Hi Starnikki57,

From your Diagnostic Report, there seems to be a problem with the Comic Sans MS font in your computer.

To fix this, kindly download this file: http://prdownloads.sourceforge.net/corefonts/comic32.exe
After downloading, double-click on this file (some windows may pop up, asking if you want to open this file -- please choose YES or RUN in these windows).

This will automatically install the Comic Sans MS font. Once the short process is done, open Little Reader again and see if the error was fiixed.

I hope this helps!


Cheers,

Kezia

[starnikki57]

Thx Kezia I did what you said but I'm still getting the same error message  . Do you think I should uninstall and then reinstall the free trial? Will I be able to do that?

[starnikki57]

Thx Kezia I did what you said and downloaded the comic32.exe file link you gave me but I'm still getting the same error message   and I even uninstalled the program and then reinstalled it.

[Kezia]

Hi Nikki,

Just to let you know -- we've also received your Customer Support message, and we're currently looking into the error you've encountered.

In the meantime, kindly try doing this:

• Download this file: http://d2.brillkids.com/upload/files/comic.ttf
• From your Start menu, open your Control Panel (toggle "Classic View")
• Go to "Fonts"
• Drag and drop (or copy and paste) the "comic.ttf" file you've just downloaded into your Fonts folder
   - If you get a warning message like "The Comic Sans MS (TrueType) font is already installed..." click OK
   - Find the "Comic Sans MS (TrueType)" item inside your Fonts folder, and DELETE it
   - Transfer the comic.ttf file to your Fonts folder again (this should replace the problematic font you had in your computer)

Please try opening Little Reader again and see if you still get the error.

Let me know how this works for you. If the problem still exists, please send us a new Diagnostic Report. For instructions on how to create a new Report, you may refer to our instructions under "Run the Diagnostic Tool" in our Tech Support board heading at http://forum.brillkids.com/little-reader-bug-reports/

[starnikki57]

It FINALLY works thanx sooooo vary much for helping me    

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