constant problems

[olga harrison]

Instead of enjoying learning with my son, I ma constantly trying to solve technical problems with your system. From time to time it tells me tha media files are unavailiable and if I want to solve those problems - press here. When I press the button - it takes me to Woops sorry the page is not found!!!. I stopped sitting down with my child as instead of pleasure it gives me constant irritation. I tried to deleted from my laptop few times and to reload everything from the discs as well as from the internet (my profle page) - nothing helps. What I am supposed to do????!!!!

[Kezia]

Hi Olga,

I think you did write to our support email before but we haven't heard from you again since the last time we replied to your message. In case you never got our reply, I'll put our previous suggestions here and a few more to help sort things out immediately:

1. Upgrade to the latest version of Little Reader (v2.0.720)

I noticed from our records that you haven't upgraded your Little Reader software yet, and this may be part of the reason why you are getting these errors. Kindly upgrade your software by using the installer from your BrillKids Account, because the version in your CD would be an older one.

2. After upgrading your software, try reimporting your content files

I understand that you've already downloaded the latest version of your content from your BrillKids Account, so you don't have to download those files again. Once you're done upgrading your software, just open the files again to reimport your lessons (again, please do not use your CDs this time).

3. Re-import your license key

I have just cleared up your old activation records for you so after you import your content files, import your license key to activate Little Reader


You may refer to this article for instructions on how to do the three points above:

Installing and Setting Up Your Little Reader
http://support.brillkids.com/entries/20370881-installing-and-setting-up-your-little-reader-from-your-brillkids-account


If you are still having problems after doing the suggestions above, please let me know. Also, do send us your Diagnostic Report so we can troubleshoot immediately: http://support.brillkids.com/entries/20438423-how-to-create-a-diagnostic-report-for-your-brillkids-learning-system

I hope to hear from you soon!

Kezia

[Lappy]

Hi Olga,

We're sorry to hear that you're not happy with your program. Kindly let us know as soon as you follow Kezia's instructions above - it's quite important to have the latest version of your software because most of the time when you encounter some issues with your current build, the latest version of the software already includes fixes for them.

We're really looking forward to hearing from you about this, and just in case you're still having issues with your software build, just let us know and we'll look into an alternative solution for you.

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