Custom Content Disappeared with Update

[Kballent]

I was just wondering if anyone else is having this problem or if there is a fix.  I updated LR when it prompted me to.  In fact, it prompted me to again, so I am trying once more.  Anyway, after it updated, all my custom pictures, sound files, etc were just gone.  Is there a fast way to add them all back in or am I essentially starting over?

[tlyoung]

I noticed the recent update erased the leeson we were on and reset it to the first lesson. Like you said "essentially starting over", but it wasn't a real problem for us because  I didn't have any custom items.  Good luck to you.

[Sammie09]

We had the same problem, all my custom lessons were gone. Now I dread any updates

[Kballent]

It makes me nervous to put in the custom content again.

[Kezia]

Hi everyone,

Thanks for reporting the problem! Can you kindly let me know which version of Little Reader you were using before the upgrade (if you can still remember), and also the version number you have upgraded to (i.e., the one you are using now)? Since there is a separate update alert for the software itself and for the curriculum content, do clarify which update resulted in this problem (for now I am assuming you are referring to the software update).

I'd like to inform you that this is not meant to happen, as the upgrade should simply install the newer version while "carrying over" any customized or personalized files you had in the previous version you were using.

In the meantime, please send us a Diagnostic Report for your Little Reader so we can troubleshoot immediately (or you can simply create one and attach it when you reply here)

For detailed instructions on how to create a Diagnostic Report, you may refer to this article: http://support.brillkids.com/index.php/article/get-tech-support-little-reader-2

[nhockaday]

I haven't checked my other content, but I do know that I lost my place in the curriculm when I updated the curriculum a few days ago.

[Kballent]

It says Little Reader 2 0 .700 at the top.  I am not sure what the old version I had was, but I purchased it less than two months ago, so it wasn't that old.  It saved my place in the curriculum just fine.  I just lost the pictures and recordings I had put in.

[Kezia]

Thanks for the diagnostic report, Kballent! We're checking it now

[linzy]

My content stayed where it was, I just lost my place in the lessons and they all came uncolored. Luckily I had remembered where we were... It just looks like we didn't do any of the earlier lessons.

[Kezia]

For Nikki and Linzy:

Glad to know your content files are still intact (the missing "played" marks may have caused a bit of annoyance, though, so sorry about that!)

In case you haven't tried this yet, you can put back the "played" markers without needing to play your "previously-played" lessons again. In your Advanced Play/Edit screen, simply select all the lessons (or folders), right-click on these and then select "Mark Played." Note that in your Play Courses screen, you cannot select/highlight many items at a time, so you will need to do the "Mark Played" step one at a time.

[nhockaday]

Yes, I know, but it's not a big deal. I'm just glad, like Linzy, that I knew where we were in the course.

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