Error on Little Reader Upgrade and Crash on Little Math

[apoon007]

Hi,
I've spent days to download, uninstall and reinstall LR an LM and at last, both looked working alright together. To make sure they are really working fine, I restarted my pc afterwards. Then, I launched the new LR version. However, I got a bunch of errors. First, it says the system encountered an error with MS. It says the error report was saved at a place. However, I can't find it with the path specified. See the LR problem.jpg
After the failure on LR, I checked the LM. However, it was gone in the BrillKids application. Somehow LM is launched from System Rollback Data instead of C:\Progam FIles\BrillKids\Little Math\. See the LM problem.jpg
Pls. help. I've stopped the exercise for almost a week and spent nights downloading, uninstalling and reinstalling without success.
Thanks,
AP

[Lappy]

Hi AP.

One of our customer service representatives have replied to your ticket in the mail.  Kindly check your inbox to reply so we can schedule a Teamviewer session with you.  There are also a couple of other answers to your inquiries in the support reply, so kindly check that too.

[Kezia]

Hi AP,

In addition to the reply we sent you this morning, I'd like to help you with the Little Math problem you mentioned here in your post.

This actually an issue with Windows XP, and is not because of Little Reader and Little Math. To remedy this, simply reinstall LM (assuming you have already installed LR 2.0) -- if you don't have the latest version of LM yet, I recommend that you download the installer from your Account Management page and install that one.

If reinstalling doesn't help, please try uninstalling LM (do not check any of the boxes in the "delete additional data" screen) first, and then open the LM installer again.

I hope this helps! We're looking forward to your reply (to our message from this morning) so we can start fixing all the problems you are encountering.

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