Script Error

[thisengineburns]

It appears the program is working fine, but a Script Error pops up:

Line 1239
Char 4
Error Object doesnt support this property method
Code 0
URL http://user.brillkids.com/js/n/src/core-12010.js

I cant say exactly when this pops up as it is in the background and is more annoying than anything.  We have only gone through lessons 1-4. 

Thank you

[Kezia]

Hi ThisEngineBurns,

Can you tell us when or where this error message appears -- does it pop up during lesson playback, or right after opening Little Reader?

Also, are there any other programs open or running in the background when you got this error?

To help us troubleshoot further, please send us a Diagnostic Report by following the instructions in this article:

http://support.brillkids.com/entries/20438423-how-to-create-a-diagnostic-report-for-your-brillkids-learning-system

** Instead of posting your Diagnostic Report here, you may email your report to us instead at support[at]brillkids[dot]com

[Lappy]

Hi ThisEngineBurns!

Sorry for the followup questions, but I think I might have a clue as to where your error is coming from.

Please check the following:

1. What is your Little Reader version?
You can learn to check your LR version here: http://support.brillkids.com/entries/20426777-how-to-find-your-brillkids-software-version

If your Little Reader version is still at 1.6.*** - this means you need to upgrade your Little Reader to the latest version!
For instructions on how to do this, please see this support article: http://support.brillkids.com/entries/20432656-how-to-update-your-little-reader-software-to-the-latest-version

2. What is your main internet browser?
Another reason for this error could be from your browser settings.  You can disable this browser feature by doing the following:

 - From your Start menu, open your Control Panel (switch to "Classic View")
 - Click on "Internet Options"
 - In the Internet Options window, go to the Advanced tab
 - From the list of Settings, go to the "Browsing" section
 - Find and check the items "Disable script debugging (Internet Explorer)" and "Disable script debugging (Others)"
 - Click on APPLY, then click OK

After doing this, try opening your BrillKids software and see if you continue to get this pop-up message.

Let me know if any of the above suggestions work. Hope to hear from you!

document.getElementById('recent_loading').style.display = 'none';document.getElementById('recent_page_box').style.display = '';

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