Script error report

[michjas]

When I open up the LR program, I receive a script error message. The box asks if I would like to continue running scripts and I usually click on yes.
How can this be fixed?

Also, when I finish playing a LR file, around 50% of the time a blank white screen comes up and I cannot exit out of the screen. I usually have to press Ctrl-Alt-Del to go to task manager and close LR and start the program again.

[Kezia]

Hi Michjas,

Thanks for your Diagnostic Report!

We have noted that you are currently using an old version of Little Reader (v1.6.324), which has since been updated as version 2.0.

We suggest that you upgrade to the latest version (right now it's v2.0.706) and see if it helps fix the problem. You may refer to this article for instructions on how to get the latest version from your Account Management page: http://support.brillkids.com/index.php/article/little-reader-install-and-setup-from-account

If you have any personal files in your Little Reader (such as lessons you created or those you have downloaded from the forum), please make sure you save a backup of these using the Export function.

If you are still experiencing playback problems after upgrading Little Reader, do let us know and send us a Diagnostic Report. You may follow the instructions for how to create a Diagnostic Report in LR 2.0 here: http://support.brillkids.com/index.php/article/little-reader-reporting-bugs

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