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Author Topic: Little reader freezes my computer!  (Read 3701 times)
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tanchunsian
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« on: July 30, 2011, 03:19:12 AM »
I am using little reader on both my laptop & my pc, both are installed with no error and registered with licensed key. But halfway thru the lessons, it will just stall at one of the slides and we can't get the program to switch slides anymore. Better yet, none of the keys, esc, spacebar or the mouse click will work anymore and I have to press the restart button on my pc! This happens every single time. Please help me, thanks.

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tanchunsian
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« Reply #1 on: August 01, 2011, 12:42:02 AM »
Any ideas why this is happening? Please help.
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Kezia
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« Reply #2 on: August 01, 2011, 04:00:31 AM »
Hi tanchunsian,

Sorry about the late reply! If you also have Little Math installed in the laptop and computer where you have LR, are you also having similar crash problems when you use Little Math?

In the meantime, kindly send us a diagnostic report so we can troubleshoot immediately. You may find instructions on how to create a report here:

http://support.brillkids.com/index.php/article/ls-how-to-create-diagnostic-report
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tanchunsian
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« Reply #3 on: August 01, 2011, 02:04:13 PM »
Thanks for the reply Kezia. The first step states:

Reproduce the problem
Try doing the same sequence of actions again in Little Reader and see if the same error happens every time. Take note of any error messages and try to describe what is happening in as much detail as you can. You may also take a screenshot, if applicable. Learn more here.

When my pc hangs, i have to restart! I can't take a screenshot and there is certainly no error messages. Just that its stuck at the certain particular slide.
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Kezia
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« Reply #4 on: August 02, 2011, 01:47:49 AM »
That's alright -- your description of the problem will suffice. Can you just create a Diagnostic Report and then attach it when you reply here (or you can send it to us directly from your Support Tools window)

Here again are the instructions: http://support.brillkids.com/index.php/article/ls-how-to-create-diagnostic-report
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