LR Cannot start

[chenny]

Hi Tech Support,
I havent used my LR for some time & want to re-introduce it to my child. But the software couldnt run. PLease assist.

Thanks & regards,
Chen

[Kezia]

Hi Chen, kindly send us your diagnostic report so we can look into the error more closely. You can send your report as an email attachment to support[at]brillkids[dot]com, or you can send it directly from your Little Reader's Support Tools window.

For instructions on how to create a diagnostic report, see:
http://support.brillkids.com/entries/20438423-How-to-Create-a-Diagnostic-Report-for-your-BrillKids-Learning-System

If you can't open Little Reader, you will be able to create your report by running Support Tools from your Start menu, as mentioned in the article.

We look forward to receiving your diagnostic report!

[chenny]

Hi,
Thanks for the support. I have sent the diagnostic report via 'report a problem' function. Hope to hear from you soon.

Thanks.

[Kezia]

Hi Chen,

I tried checking all the reports we received from yesterday until this morning (April 23rd) but unfortunately it looks like we haven't received yours. Can you try checking your "My Documents \ BrillKids \ Tools" folder and see if your diagnostic report is there?

The diagnostic report would be a *.zip file with a filename like "BrillKids_[NAME]_[DATE].zip" or "Little Reader_[NAME]_[DATE].zip"

If you do see your report file, kindly send that file to us as an email attachment to support[at]brillkids[dot]com? Alternatively, you can PM me and attach your report in case that way works better for you.

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