Hello Wendy!
The issue why the blank video screens came up is because of Windows 10's updates; Microsoft keeps on skipping support for Adobe Flash, which is what the animations are made of. (Microsoft and Adobe are two very big companies which are sadly a bit funny with each other!
)
So first, make sure that all your Windows updates are installed. You can check if there are any updates by pressing the Start button , then select Settings > Update & security > Windows Update > Check for updates.
Once all your Windows updates are installed, you can now proceed to making sure your Little Reader is the very latest version.
Did you install your Little Reader from a CD installer or by downloading from your account? In case you installed it using your CD, we would greatly encourage you to download and install the curriculum directly from your account, because the latest release has fixes for this issue already.
Installing and Setting Up Your Little Reader
http://support.brillkids.com/entries/20370881-installing-and-setting-up-your-little-reader-from-your-brillkids-accountPlease also install the K-Lite Codec Pack to ensure you don't have playback problems with media:
1. Download the K-Lite Codec Pack (Mega version) by following this link (file is 40.3MB) -
http://d2ohm1zpbx4in2.cloudfront.net/softwares/support/K-Lite_Codec_Pack_1190_Mega.zip2. After the download is completed, double click on the file (e.g., "K-Lite_Codec_Pack_1190_Mega.exe") to install the software.
3. Follow the instructions on the screen to complete the installation. Note that you do not need to configure any additional settings during the installation process. You may simply leave the default settings as is (i.e., you may skip the "Select Components" or "Select Additional Tasks" screens).
***NOTE: In the "Additional Software Offers" step, you don't have to install those extra third-party programs. Just un-check the "Install" checkbox for those programs and click Next to proceed with installing the K-Lite Codec Pack.
4. Once you have finished installing the K-Lite Codec Pack, open your BrillKids software and check if the problem was resolved.
In case the sounds still do not play correctly, please follow the additional instructions in this document:
https://docs.google.com/document/d/1mcExfp3IchuI8l-1BA4Uw5hVvMaQ8TN2XxM7C0KWzWY/edit?usp=sharingIn case you still have further problems, please contact us at
http://support.brillkids.com - we can set up a TeamViewer session for you (which means we temporarily control your computer and do the fixes for you) by scheduling a time with a member of our support staff.
I hope this helps!
Digg
