Hi Rguarin.
We checked our activation records, and there are currently no activation records for any computer from your account's license key. This can only mean the following possibilities:
1. You were not able to key in your license key;
2. You keyed in your license key, but were not able to activate it online (you need to be connected to the internet to do this)
3. You keyed in your license key, tried to activate it online, but was given the error message "Your license key is invalid."
Did you key in your license key and activate it online? If now, can you please try to follow the instructions here on these support articles:
Importing Your Little Reader License Key
http://support.brillkids.com/index.php/article/little-reader-importing-your-license-keyImporting Your Little Math License Key
http://support.brillkids.com/index.php/article/little-math-importing-your-license-keyAs for your question regarding calls after 5pm Eastern time, unfortunately, this is the only time when we are in the office. This is the primary reason why we encourage you to just write to us, as we respond to written support messages as soon as we get them or come in the office. Rest assured that if you write to us, we will be able to reply to you as swiftly as we can.
Digg
