No sound for subsequent words in word flash session

[yinhuey]

Hi all,

I am having problem of no pronunciation for the subsequent words played in words flash, only the first word is pronounced. For your information, I have installed the codec as recommended and have gone through the analyze as well, but problem still persists.

[yinhuey]

Basically if I disabled the auto-forward then every words are pronounced properly, any solution I want to have auto-forward turned on? For your information, my machine is fairly new so computer shouldn't be the root cause.

[Kezia]

Hi Yinhuey,

Just to let you know, we also received the Report you sent us directly from your Little Reader, and we're looking into it now. Will write you again soon!

[yinhuey]

Thanks for the reply.
Please help to provide a solution as currently I have to disable the auto-forward and hit the mouse or spacebar, at the same time I have to carry my kid as well so it's not an easy alternative to disable auto-forward.

[Kezia]

Hi again,

Can you kindly send us 2-3 of those mp3 files that consistently have this playback problem?

1. To get these, please open your LR and do the following:
 - Go to Advanced Play/Edit and select the specific word where you get this problem
 - Refer to the Preview area for the word you've selected and click on the "Pronunciation" or "Picture Audio" button
 - Take note of the filename(s) of the problematic sound files
    Note: You will see the filename right below the preview screen (e.g., "bk action words woman - clap.mp3," "bk action words man - clap.mp3," etc.)

2. Next, find these sound files:
 - From your Start menu, go to All Programs
 - Go to "BrillKids," then open the "Little Reader" folder
 - Click on the item named "Open Media Library" and look for the file(s) you have noted from step 1 above
 - Copy these files to your Desktop (or My Documents)
 - You may put these into a *.zip archive if you like

3. Send me a PM and attach the file so we can have a look

While we examine the files you'll be sending, I suggest that you get the newer versions of your Curriculum content files and see if the updates we've implemented help fix the playback problem you are experiencing. To get the latest version of your content files, simply visit your Account Management page (from there, go to "Purchases > Little Reader")  -- you may also refer to this article for detailed instructions on how to do this:

Importing Little Reader Content
http://support.brillkids.com/index.php/article/little-reader-importing-your-lesson-content

Will be waiting for your sample mp3 files

[yinhuey]

Check your PM.

[Kezia]

Got your file, thanks! We're checking them now~

[yinhuey]

Actually there is no problem to the sound file, as it's working perfectly when I tried to play the sound file using windows media player.

[Kezia]

Yes, confirmed this as well.

In the meantime, kindly try downloading the updated content files from your Account Management page and see if importing these fixes the problem:

...
While we examine the files you'll be sending, I suggest that you get the newer versions of your Curriculum content files and see if the updates we've implemented help fix the playback problem you are experiencing. To get the latest version of your content files, simply visit your Account Management page (from there, go to "Purchases > Little Reader")  -- you may also refer to this article for detailed instructions on how to do this:

Importing Little Reader Content
http://support.brillkids.com/index.php/article/little-reader-importing-your-lesson-content
...

[yinhuey]

Currently, my LR is the latest and the content file for semester 1 & 2 are also the latest, I downloaded last week and installed few days back.

[Kezia]

From your last Diagnostic Report, we noticed that you have encountered various errors in your computer. Kindly try running a full Anti-Virus scan and this should help reduce or clean up all these errors. In case you don't have any Anti-Virus installed yet, you may want to try Dr. Web CureIt!, which can be downloaded for free here: http://www.freedrweb.com/cureit/?lng=en

After doing this, please update your audio driver since there seems to be an error in your computer's audio driver. You may also refer to this quote from the Pronunciation audio getting cut off? Please see here. topic:

...
6. UPDATE YOUR COMPUTER'S AUDIO DRIVERS

Sometimes, the problem lies in faulty or outdated audio drivers that your computer uses to play back audio. You should first find out what audio chipset you are using, and you can typically access this information from right-clicking on your Sound/Volume icon in your System Tray. Many computers nowadays seem to be bundled with the Realtek audio chipset -- in which case, you can download the latest drivers from here:

http://www.realtek.com/downloads/
...

Do let me know how this works for you.

[yinhuey]

Hi Kezia, appreciate your help to get the problem resolved. Issue is resolved after updated the sound driver. 

[Kezia]

That's great to know! Thanks for updating us as well

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