Little Reader Touch not installing on my IPad

[knstrick]

Hello,
I have had Little Reader for a few years and I originally was using it on my iPad with iAcess (with iOS 5.1.1). It worked fine and then as my child got older we stopped using it. Now I would like to use it with my second child, but it no longer goes into my lessons, it says an update is needed. When I try to download the English Semester 1 or 2, it will install up to the 71% then shut down the app without installing the semesters. I've checked to see if I have the most recent version of Little Reader touch on my iPad and it says it is. Any ideas or suggestions?
 

Thanks

[Kezia]

Hi knstrick,

Did you close the Little Reader Touch app or switch to other apps while your lessons were being downloaded? If that's the case, please try the download again, and this time please keep the LRT app active (don't close or switch to other apps), and don't put your iPad to "sleep" mode.

Just in case, you can try a combination of the other tips listed in this article:
http://support.brillkids.com/hc/en-us/articles/204598524-What-to-Do-When-You-Have-Problems-Downloading-Courses-on-Little-Reader-Touch

Please see especially tip #6 about having enough free space in your iPad.

If the problem persists, please email us at support[at]brillkids.com with details like the error messages you got (if any).

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