Program wont start automatically comes up with an error

[ameritkd]

I have attached a copy of the error report.  I havent used it in a week or so and went to start up Little Reader and it automatically tells me there is an error and needs to shut down.  This happens everytime I start it.  Please let me know what I need to do to correct this problem so I can get back to using it. 

[Kezia]

Hi ameritkd,

Thanks for the error log! Will check it out and get back to you soon.

In the meantime, can you try uninstalling Little Reader and then install the latest version (v 1.6.341) -- perhaps this could help.

To uninstall Little Reader:

• From your START Menu, open your Control Panel
• Go to "Add and Remove Programs"
• Search for "BrillKids Little Reader" and click on the Remove button
• In the InstallShield wizard that opens, choose to "Remove Little Reader" and follow the prompts to finish uninstalling LR

After doing this, kindly download the installer for the latest version of Little Reader by going to your Account Management page (go to the "Software Systems" tab).

Install LR and see if you can get it to finally open.

Let me know how this works for you 

P.S.
If LR still doesn't work, can you please create a Diagnostic Report and attach it to your reply? For instructions on how to create a Report, please refer to the Tech Support board image: http://forum.brillkids.com/little-reader-bug-reports/

[Kezia]

Hello again,

Just a note -- from your error log, it seems that you tried clicking the Little Reader shortcut icon repeatedly. Doing this can also make the program crash, as what happened to you.
Can you kindly try opening LR again? This time double-click on the icon once and wait for it to load (depending on your computer's specs, LR may take some few seconds longer to load).

 


P.S.
Please let me know if our suggestions still doesn't resolve the problem. Thanks!

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