the curriculum does not install

[andreisraelana]

I had to reinstall the reader why brilkids began appearing error message (the program does not open more), I tried to repair the installation, and has not worked. I installed another version of windows on the computer thinking it might help (Windows 10), the brilkids returned to work, but when I download the curriculum, when files just get an error message brilkids and he closes himself. When I open again the brilkids, the curriculum does not  installed.


Att.

André

[Kezia]

Hi Andre,

Have you tried uninstalling then reinstalling Little Reader after the Windows 10 update? If you haven't, please try that first.

After reinstalling Little Reader, you can try downloading your curriculum again.

In case you are still getting errors, please email us at support(at)brillkids(dot)com and attach your diagnostic report so we can troubleshoot.

For instructions on how to make a diagnostic report, see:
http://support.brillkids.com/entries/20438423-how-to-create-a-diagnostic-report-for-your-brillkids-learning-system

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