Unable to add Little Reader to cart

[sb1201]

Every time I click the "Buy Now" button it takes me to a screen that says my cart is empty and prompts me to continue shopping.

What can I do? I think my trial has expired.

Thanks

[Lappy]

Hello sb1201,

To purchase any of our educational software, kindly go to our product pages at this website:
http://www.brillkids.com/little-reader/index.php

Simply click on the Buy Now buttons, and you will be guided through the next steps you need to take for the checkout process.

Let me know if you encounter any other difficulties. 

Thank you very much for your interest in BrillKids!

Cheers,

Lappy

[KL]

We did a bit of further investigation, and found that this 'empty shopping cart' problem can occur for Internet Explorer users who have their Privacy settings set to "Block cookies".

In your Internet Explorer, can you click on Tools and select Internet Options. Please then select the Privacy tab. If you are set to "Block All Cookies", then you may do one of the following:

- Click the "Advanced" button, then check "Override automatic cookie handling" and then choose "Accept" or "Prompt" for the 2 options below that; or

- Change setting from "Block All Cookies" to a lower setting, eg., "High", and if necessary, click on "Sites" button to add "www.brillkids.com"

Please let us know whether that solves the problem.

[sb1201]

Unfortunately this did not work. I set my internet options to allow all cookies and I added brillkids as a site to allows allow. I even restarted my computer just to make sure, but I'm still getting the empty cart page.

Any more ideas

[KL]

hmm....

Can you tell us what browser version you're using? if you're not sure, please see what it says in the box on this page:
http://www.quirksmode.org/js/detect.html

And are you using XP or Vista?

Thanks!

[sb1201]

Well, according to the site you referred to I am "using Explorer 7 on Windows!". It's the xp version, not vista.

Should I uninstall the trial version of Little reader first?

[sb1201]

I still cannot purchase Little Reader

I tried downloading the trial version just so that we could continue to use it until purchasing gets figured out, but it immediately said the trial was over and that I needed a license key to continue. I'm just having a bad Little Reader day 

Help?!?!

[sb1201]

    

I did it!!!

I started thinking if Internet Explorer is an issue I would try another browser. So I downloaded firefox and I had absolutely no troubles purchasing Little Reader and importing the license key. Whew, I can breath easy knowing that we can watch our playlist tomorrow!

I guess Internet Explorer is anti Little Reader on my computer I don't know what it was I tried changing around several different things but nothing would work for me, I kept getting the empty cart screen.

[Lappy]

Hahaha sb1201, I am so relieved to know that you have fixed this issue!  Apparently Internet Explorer has a lot of problems - even with other sites - because they have so many restrictions, disabling full functionality for a lot of important features (such as shopping carts  )

Thank you very much for your patience and perseverance, and we are more than happy to know that everything is now well. 

[KL]

Glad you managed to work it out, sb1201!

Has anyone else encountered this problem?

Would really like to find out what exactly within IE is causing this problem!  If you have this problem, please try checking the Privacy settings mentioned further above, and if there's still a problem, please let us know here!

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