Upgrade to Little Reader 2.0 [BETA] Now!

[dapmom]

Hi, I'm having a challenge with the sound as it keeps cutting out. I downloaded the codec from the link you provided in the support and even after installing and rebooting, I still have the same problem. Please let me know of other options.

Thanks

[ati_choo]

Hi, i have problems after downloading beta 2. the programme for flash words have the same content as multisensory??
Also, i'm wondering is there an option to increase the flashcard speed to be faster, ie 2 flashes per second. I tried the over-ride function but it doesnt seem to work, ie you still have to manually change the speed function for each segment per session .... ??

[Champdiva]

I have upgraded to ver 2.0 and everything works well except the english Semester 1 & 2 is being grey out & ask fora license key.
In the brillikids website under software, there are 3 steps for updagrding to version 2.0, the last
steps is the license key for LR chinese semester 1&2 but I did not see a step 4 for the english semester 1 & 2
license key.

Can you send me the missing license key for English 1 &2. I try the old

1.6 key but it is corrupted.

We have not finish the English Semester 2 yet. My son is missing the lesson.
Could you please help.

Thank you so much

[Kezia]

Hi Champdiva,

I've just replied to your PM about this problem, please have a look.

[Kezia]

Hi everyone,

Sorry we haven't replied soon about the download or content problems you are having. We were actually working on fixing all these bugs, re-uploading updated files, and also checking on our server load while the discussions here are going on 

We've just uploaded the fixed content files so you may start re-downloading (especially for those who have problems in their US Semester 2 courses or categories). We also brought the "download in parts" option back for both English US and UK content files, so you may simply re-download only the part you need to get your specific problem fixed! Also, if you have problems when downloading large files, you can just download content files in parts.

For those who have previously posted about their content problems, I'll indicate which file(s) you'll need to get your specific issue fixed so you don't have to re-download everything:

Story Time (missing lesson items) - Semester 2 Curriculum

Simple Sentences + Stories Categories (randomized sentences) - Semester 2 Content Parts 2 to 5

"Missing media files" + "Unable to import" errors - it's best to re-download all content files

If you are having problems with downloading Chinese content files, please try re-downloading -- we are currently doing the "in parts" files for these, and I'll let you know once these are ready for downloading in your Account Management page.

Do let us know if you are still having problems with your LR 2.0 content files! 

[Lilla]

Hi. I am one of the very first users of Little Reader, actually I was an Early bird - I tried the system before it was launched.My daughter used to love it very much. The problem is that my computer has been reinstalled, and I ahve no idea where my little reader is.
My scond baby is 14 months old now, he is ready to watch things on the computer, but I can't open any of my previously downloaded cat files. I tried to download this new verison now, but the system says: You have no purchases up to date. What should I do?

[Lappy]

Hi Lilla - and welcome back!   Kindly check your PM. I sent you a message.

[zaku]

Hi all
now every thing is fine for me. I downloaded the sem 2 content again, and it worked well.
Thak you 

[km276]

Hi

It seems I am having a lot of problems with LR. Yesterday the program decided not to startup at all.  I would start Little Reader and it would appear as though the program has launched but then nothing would happen.  I thought it was perhaps time to uninstall and reinstall.  Luckily, I had exported most of my own created files last week.  So I installed version 2.0.  Now I have Little Reader open but am unable to even download any curriculum content!  Please help!  I have sent an error report and the diagnositc file is attached.

[andreasro]

Help
"Unable to import file" is the message I get every time I try to import any cat file in LR v2.
I bought it yesterday and managed to activate the software, but after that no file content could be imported.
LM worked very well instead, no problems of importing files.

Andrea

[Kezia]

Hi km276 and andreasro,

It may be that you downloaded your content files while we were experiencing some minor server problems. This has been addressed, so you may try downloading again -- for English US and UK content files, you may opt to download either 1 big file or download in parts.

In case you are also having problems with Little Reader 2.0 [BETA] itself, kindly re-download the software installer (especially if you have downloaded the installer before December 3rd). We have updated the installer on this date with the latest LR 2.0 version, which by far is much more stable than the earlier versions we've uploaded.

Do let me know how these suggestions work for you

[ShenLi]

Has anyone got this problem?

My LR crashes when I run the program.  Not all the time but enough times for it to get annoying.  It loads the program and then I get an error message saying that LR has to close because there was a major error - or something to that effect.  I have reported it but I don't know what to do to make it stop happening. 

[Kezia]

Hi ShenLi,

We haven't received your report yet, but in the meantime you may want to try downloading and installing the latest LR 2.0 [BETA] version (mentioned in my reply above) and see if it resolves the problem.

If it still doesn't work, perhaps you could try sending us another report via the method explained in this Support Article:
http://support.brillkids.com/index.php/article/get-tech-support-little-reader-2

* You may also just use the "Report a Problem" function in the BrillKids Support Tools as this will create a diagnostic report and send your error report to us in one go!

[andreasro]

Hi km276 and andreasro,

It may be that you downloaded your content files while we were experiencing some minor server problems. This has been addressed, so you may try downloading again -- for English US and UK content files, you may opt to download either 1 big file or download in parts.

In case you are also having problems with Little Reader 2.0 [BETA] itself, kindly re-download the software installer (especially if you have downloaded the installer before December 3rd). We have updated the installer on this date with the latest LR 2.0 version, which by far is much more stable than the earlier versions we've uploaded.

Do let me know how these suggestions work for you

Done everything you said, I still get the same message.

Andrea

[Kezia]

Hi Andrea,

Can you please send us a Report so we can investigate further? You can follow the same instructions I gave ShenLi above.
Thanks!

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