Hi everyone,
Please note that as of yesterday, Oct 15th at 12 noon (UTC + 8 hours), we've finished our maintenance work and all content file links in your account pages should work correctly now.
Do make sure to refresh the page (press Ctrl + F5) before trying to download again.
If you are still having problems, please write to us at support[at]brillkids[dot]com so we can help you further